Legal
Refund Policy
Last updated October 12, 2026
If Chronivue is not what you needed, email within 14 days of your purchase and you get your money back. No form, no explanation required, no conditions about how much of the sheet you filled in first.
The policy
You may request a full refund of the $49 purchase price for any reason within 14 days of the date of purchase. We do not ask why, and we do not require you to demonstrate a defect. It is a spreadsheet, and if it is not the right spreadsheet for you, that is reason enough.
How to request one
Email support@chronivue.com from the address you used at checkout and say you would like a refund. Including the order number from your Lemon Squeezy receipt makes it faster, but we can find the order without it. You will get a reply confirming the refund, usually the same day and always within two business days.
How the refund is processed
Lemon Squeezy is the merchant of record for the sale, so the refund is issued through Lemon Squeezy and returned to the original payment method. You cannot be refunded to a different card or account. Depending on your bank, the credit generally appears within five to ten business days after it is issued. Any sales tax or value added tax collected on the original purchase is refunded along with the purchase price.
What happens to your copy
Because Chronivue is a Google Sheets file that has already been copied into your own Drive, we have no technical way to take it back and we do not try. We ask that you delete your copy and stop using it once the refund is issued. The license granted in our Terms of Service ends when the refund is processed.
After 14 days
The 14 day window is the policy, and after it closes we do not offer refunds. That said, if something is actually broken, if a formula is producing wrong results, or if you cannot get the sheet to open, email us anyway. Those are problems we want to hear about and fix, and we will deal with them regardless of the calendar.
Chargebacks
Please email us before disputing a charge with your bank. A refund request takes one message and resolves in a day. A chargeback takes weeks, costs both of us, and gets you to the same place.
Who this policy is from
Chad Crowson d/b/a Chronivue
5313 Serene Hills Drive, #607
Austin, TX 78738
support@chronivue.com